SegPlay® PC 
If you have a technical problem with our SegPlay® PC software, please make sure you have the latest version. We might have already fixed it. The latest version is always available for download here.
Next, try reading the documentation accompanying the software, also available on-line here. You may find the answer to your question in it.
But if nothing else helps, please contact our technical support team using the form below.
If the form can not be submitted (possibly due to security software running on your machine), please send us an email to:
support@segmation.com and include the same information requested above.
Evaluation
• During the evaluation period you can use the full features of the program with the following exceptions:
1. Printing is not possible.
2. You can only access the first three patterns
3. Paint and paper textures are limited to the first three (3) shown.
4. You can not install any of the add-on pattern sets
Authorization
• If your authorization code does not seem to be working, verify that the code ends with a dash and 3 characters (e.g. -AAA) (where A is any alphabetic character from A to Z). Some invalid codes periodically get generated from the Kagi system and end with a dash and 2 characters (e.g. -AA). If this is the case, Just send us an email to: support@segmation.com and we'll generate a valid code for you.
• You will need administrative privileges to install SegPlay® PC. For the vast majority of Windows computer users this is the default case. However in certain circumstances, you may need to contact your system administrative for help with nstalling SegPlayPC.
• If you need to transfer SegPlay® PC to another computer or if your computer crashed, hard drive failed, or any other catasphrophe occured which requires you to reinstall SegPlayPC, you will need a new authorization code. Also the authorization codes are valid for a limited time period. If you need a new updated code it's no problem, just send us an email at: support@segmation.com and request one.
• The authorization codes for SegPlay® PC are only good for that product and for that user/email address. They are valid for a limited time period. They will not work for SegPlayMobile™
•When your SegPlay® PC is authorized, you will see the word "Authorized" in the title bar of the program's window.
Windows Vista Users
DirectX
• If you are seeing any DirectX related error messages (e.g. non-zero reference counts, failed creating Direct3D device Objects, can't find any compatible Direct3D devices), try running the dxdiag.exe program which should be in your computer's system directory. Go to the display tab and verify that your graphics card has at least 64Megs of memory. Also run the Test Direct3D to see if any additional information is displayed.
Add-on Pattern Sets
• We do not recommend manually deleting the add-on pattern files to remove them from the program or to free up disk space. We recommend uninstalling SegPlay using the Add/Remove Programs tool in your computer's control panel, and then reinstalling SegPlayPC.
• The download sets are large (some are over 40Megabytes). The time to download depends on your internet connection (dialup, cable modem, or other). If you find the download is going at very slow pace, try waiting a few hours and trying the download again.
Known Issues
Run this Microsoft patch (Microsoft Visual C++ 2005 Redistributable Package (x86)) and try uninstalling again.
Version History
SegPlay® PC 1.6 Released February 15, 2008
• Added an improved pattern selection dialog with grid display of thumbnails and ability to sort by pattern id, title, skill level, and random.
• Improved screen layout when running on 800 x600 resolution.
• Added addtional 8 Brush and Paper textures.
• Added an additional skill level and modified levels to account for higher piece counts.
• Added save button
• Added support for a mouse wheel to perform panning and zooming of the pattern.
SegPlay® PC 1.5 Released April 18, 2007
• Added confirmation messages before pattern is completed and restarted.
• Misses count is now toggleable. A checkbox appears near the misses count in the control panel to toggle the count from both appearing and making a sound.
• Difficulty level buttons are moved over to the left a bit.
SegPlay® PC 1.4 Released December 25, 2006
SegPlay® PC 1.3 Released December 4, 2006
• Improved the placement of numbers to be more "centralized" to the corresponding piece.
SegPlay® PC 1.2 Released November 11, 2006
• Allow for up to 100 colors to be used when coloring.
• Evaluate button now appears when running 800x600 resolution.
• Pattern title now displays in up to 3 lines.
• Maximum displayed time now shows hour digit,
• Installs Microsoft runtime libraries needed for clean uninstall (addresses "Unable to load or call external DLL. Please contact vendor." message when uninstalling.)
• Remove trailing spaces in entered authorization code and email fields
• "Evaluate" button no changes to "OK" button after successful authorization.
• Desktop icon and start menu items now get uninstalled.
SegPlay® PC 1.1 Released October 21, 2006
• Increased the maximum number of pieces supported in a pattern from 2000 to over 50000.
• Widened the open pattern combo box slider. This makes it much easy to go through a long list of available patterns.
• Added a second line to display the Pattern Title. This prevents the title from wrapping ontop of the next line (the Artist line).
• The number of misses was not resetting if the next pattern selected was never painted. This is corrected.
• Added the version number to both the title bar and the splash screen.
SegPlay® PC 1.0 Released September 1, 2006 - Initial Version