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For help with SegPlay® PC, click here
For help with SegPlay® Online, click here
For help with SegPlay® Mobile click here

Frequently Asked Questions

Q: How do I order SegPlay® PC?

A.To place an order for SegPlay® PC and add on pattern sets, go to our store.

Add the product(s) you wish to purchase to the shopping cart.

Once all the items you wish to purchase are in the shopping cart, proceed to the checkout. We recommend when placing an order that you enter your billing information exactly as it appears on your credit card billing statement. If your middle initial appears on your credit card, please include it. Do not include dashes, spaces, or other symbols when entering the credit card number.

If you receive an error message, please reply with the error number, if available to shopper@esellerate.net. Also include the order number if available (found in the shopping card before you click the“Proceed to Checkout” button).

Q: I need to reinstall SegPlay® PC, but my authorization code doesn’t work.

A: Computers and harddrives crash. Also you may have upgraded your computer since the initial purchase. In any case here's what you need to know. The authorization codes we send you are valid for two weeks after you download the software. If you need to reinstall software you previously purchased, let us know. Sorry, but we’ll need the email address you used originally and the approximate purchase date to verify your request. Our policy is to provide a replacement code for up to one year after purchase for both SegPlayPC and add-on pattern sets.

Q: My authorization code doesn’t work. Now what do I do?

A. We find copying (Ctrl-C) and pasting (Ctrl-V) the authorization code directly from the email into the authorization code field in SegPlay® PC usually solves this problem. As a precaution, check that you’re using the first/last name, you used when you made the original purchase.

Q: I can’t get additional patterns to show.

A: There’s a thumbnail picture on the upper portion of the control bar (left side of the screen). When you click it, a dialog will appear that allows you to select any of your installed patterns. Look for our next release when this process will be even easier.

Q: I can’t uninstall SegPlay® PC from my computer.

A: When trying to uninstall SegPlay® PC from your computer, you may receive this message: “Internal error, unable to load or call external DLL. Please contact your vendor for more info.”

If you get that message, install this patch from Microsoft, and try uninstalling again. If that still doesn’t work, contact us at support@segmation.com and we’ll get you fixed up fast!

Q: Can I create my own patterns to use with SegPlay® PC?

A: Not yet, but we’re working on it as you read these words. The thing is, creating patterns using our Segmation™ process requires quite a bit of know-how, plus more than a little trial and error.

Since we only release the highest-quality patterns that our customers have come to expect from Segmation, we’ll put out this option once we’ve nailed down the right combination of image processing techniques.

After all, do you really think you’d look good with a blue nose and orange ears?

Q: What features are included in the SegPlay PC® evaluation mode?

A: SegPlay® PC is a shareware product and there are some features which are limited until the product is purchased. Please see the “SegPlay PC® Overview” page for more information.

  1. Evaluation can be used for 10 days after it has been installed.
  2. Printing is not possible.
  3. Patterns are limited to the first three (3) shown.
  4. You can not install any of the add-on pattern sets
  5. Paint and paper textures are limited to the first three (3) shown

Once you have purchased SegPlay® PC, you can enter your authorization code and corresponding email address, and the program will be fully functional.

Q: Is there a Mac version of SegPlay® PC?

A: It’s now in development, and should be out soon.

Q: SegPlay® Online version is not opening/not working correctly. How can I fix it?

A: Try the following:

  • Turn off any popup blocking software. Your security system (Norton does this) might confuse the SegPlay® window with pop- up advertisements and prevent it from starting properly.
  • If you were using SegPlay® Online version a day or two ago and now it’s stopped working, try emptying your browser’s cache by deleting all temporary Internet files and then restarting your computer.