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Support for SegPlay® PC

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Technical issues with your SegPlay® PC? It’s not you, it’s us.

Okay…maybe it’s you.

Either way, there’s no need to get nuts – we’ll fix you up fast. First try this:

  1. Download the latest version of the software – the problem may already be fixed.
  2. Look through our knowledgebase.
  3. Look through our Frequently Asked Questions.

Make sure you have administrative privileges on your computer. If not, contact your system administrator for help with installing SegPlay®PC.

Still not working? Why not ask our technical support team? Just fill out and submit the form below and we’ll get back to you with some helpful tips.



Operating System:

Problem Description:


Name (required):
Email (required):

If your security software won’t let you mail us this form, send us an email and tell us the problem. Be sure to include your name and the email address you used for making the original purchase.

Free 10-Day Evaluation

Segmation wants to give you the SegPlay® PC software to use free for 10 days. Play all you want and have lots of fun. On us!

Download 10 days of free SegPlay PC

Okay, it’s true we’re not including the full range of really cool features, but it’s close. The only stuff we can’t let you do is:


Trust us, you’ll STILL have lots of fun! And after the 10 days are up – when you’re addicted – we’ll ask if you want to authorize the program.

Or you can own the software today:

Buy SegPlay PC now!

Windows Vista Users

SegPlay® PC is fully supported on Windows Vista and there are no known bugs or limitations. If you have a problem installing our software, make sure all your operating system drivers are current. If you still have a problem installing SegPlay® PC, contact our tech team.


SegPlay® PC requires DirectX to be installed on your computer (note: DirectX is preinstalled with Windows Vista,7,8, and 10).

If you are seeing any DirectX-related error messages, run this program. This program is usually in a system path, so entering dxdiag.exe from a command prompt (Windows XP, Vista) or search path (Windows 7) should start it up. Go to the display tab and see if any error messages are reported. Also verify that your graphics card has at least 64Megs of graphics memory. Save the information to a file (by selecting the “Save All information…” button and send it to us as an attachment

Knowledge Base


When you buy the SegPlay® PC software you’ll receive an authorization code providing you access to all the exciting features we’ve developed.

You’ll minimize technical problems by copying (Control-C) and pasting (Control-V) the code from the email into its respective field. If you prefer to type the authorization code by hand, type in the code EXACTLY as it appears in the email we send to you. You can’t have any characters or blank spaces in the field before you begin entering the authorization code.

Your code should look something like this:


The authorization code you receive for SegPlay® PC will only work:

Moving Your Software

If your time runs out or you have technical issues, let us know and we’ll get you fixed up. (this links to the technical form)

You may need to transfer SegPlay® PC to another computer if:

If catastrophe strikes, let us know and we’ll get you a new authorization code FAST! (this links to the technical form)

When your SegPlay® PC software has been authorized, you will see the word “Authorized” in the title bar of the program’s window.

Downloading Sets

When you purchase a set, you’ll get a custom download URL and password for the set. Note that our server has recently changed (August 2015) and if you are trying to download previously purchased sets, you’ll need to adjust the URL to use http instead of https.
(e.g. from: https://www.segmation.com/downloads/ANIHN78F13/SegPlayPC_ANI.exe to: http://www.segmation.com/downloads/ANIHN78F13/SegPlayPC_ANI.exe ).

SegPlay® PC Documentation

SegPlay® PC is an amazing PC application that provides a digital, interactive color-by-number experience that can be customized for all ages and experience levels. Various modes can be adjusted to suit the preferences of each SegPlay® PC user.

Transparency, texture and even the time it takes to fill a pattern piece can be adjusted so that each SegPlay® PC experience is unique. Texture and transparency of surface (canvas) and color (paint) can be adjusted, as well as properties of numbers and the lines that delineate various areas of color. SegPlay® PC is packaged with around 20 images to color.

Additional Patterns

Additional patterns are available at the Segmation Store.

Installation Requirements

Successful installation of SegPlay® PC requires Windows 2000 or XP [or higher] with 20 megabytes of available hard drive space, and DirectX 9.0 or higher.

DirectX is available from Microsoft’s web site. We recommend you download the latest version of DirectX to your computer before downloading SegPlay® PC.

A graphics card with a minimum of 64 Megabytes is also needed. You can verify its presence by looking at the Display Properties dialog on your PC-opened from the Control Panel.

Evaluation Mode Limitations

SegPlay® PC is a shareware product and there are some features which are limited until the product is purchased. Please see the SegPlay PC support page for more information.

Starting and Exiting

You can launch the SegPlay® PC program by:

You can close the SegPlay® PC program by:

An important feature of SegPlay® PC is its ability to save your work between sessions. The coloring you have done on all patterns is remembered until the next time the pattern is selected. Should you prefer, it’s easy to restart the pattern (see below) to remove the paint you’ve already applied and start over.


We suggest opening the program and taking a moment to familiarize yourself with its features. The Canvas Area is the painting area, and it contains the picture you are working on and a background which can be adjusted to your preferred color.

The Control Panel is the area to the right of your screen. Descriptions of what each control in the Control Panel does will appear (“hint help”) when you roll your cursor over that control. The bottom of that area, containing round-edged rectangular fields of color with numbers on them, is your Palette. The color swatch in the Palette that is currently being used will have a dark ring around it.

SegPlayPC Screenshot


We recommend hitting the maximize button at the top of the window to make the working canvas area as large as possible. Alternately, you can switch to full screen mode (see below), to completely maximize the size of your canvas area. Another option is to drag the edges of the SegPlay® PC window to enlarge or collapse the window.


Control Panel

Many of the functions of the Control Panel can be understood by rolling over that function with your mouse to see the “hint help” (in yellow) or by studying the Control Panel diagram, above. There are many different creative combinations of ways to use this program, which makes it all the more fun to use!

SegPlay PC Control Panel screenshot

Below, however, are a few notes regarding specific buttons and sliders.


  1. Click here and you will get the standard Windows printer dialog.
  2. Make sure to choose either a portrait or landscape layout so that the printed area is maximized.
  3. Automatically, two pages will be printed: The Pattern Page and the Palette Page.
  4. We suggest that if you want to print out the pattern for coloring, decrease the transparency of the line color and number color and decrease the font size.

Full Screen Mode
When the window is maximized, the image and the palette become large as possible, making it easier to see the numbers and select the palette colors This is the way we recommend using the program. Note that some operations (such as changing the numbers font and changing colors) might require the program to temporarily go into a windowed mode. The program will return to the full screen mode, once the particular operation has been completed. Also when running SegPlay® PC in full screen mode, screen savers may not be operational.

Reset to default settings:
Resets program controls to their default settings.

Brings up this help file.

Provides information about purchasing SegPlay® PC, determining how many days remain in the evaluation period, and visiting the Segmation Store to obtain additional patterns.

Pattern Thumbnail

  1. When you click on the pattern thumbnail, you will be presented with a pattern selection dialog. In this dialog you can sort by the pattern code, pattern skill level, title, or opt for a random selection.
  2. Each pattern will have a different level of complexity (skill level) which is based on the number pieces needed to be filled. These are color-coded and indicate Simple, Easy, Medium, Difficult, or Complex.
  3. Each pattern also has a pattern code which indicates which pattern set the pattern is from. For example in the start set for SegPlay® PC, all of the pattern codes start with SPP.

More Info
This will link to a web page which will provide more information about the artist or subject you are painting.

Background color
Selects a color to use in the background of the canvas area.

Painting Basics
There are two basic tools that you will use to paint: the brush tool and the zoom tool.

Coloring Modes [the three box icons with radio buttons]
Select from one of three coloring modes:


Restart Pattern
Use the restart button to set the timer to the countdown amount. The clock will start running once a mouse click is detected in the canvas/painting area.

The pause button will stop the clock, allowing the user a break. No mouse clicks are allowed when the timer is paused. You can restart timing by reselecting the pause button.

Fast Forward
You can see the pattern automatically completed by selecting the Fast Forward button. Jump to the end of the completed pattern by selecting the fast forward button a second time.

Toggle Clock
You can turn the clock on or off with the clock button. When the clock is off, you will not see the clock, nor the user level buttons.

At the bottom of the control panel, three figures are displayed:

  1. A counter showing the number of pieces remaining to be colored,
  2. A counter showing the number of colors remaining to be used, and
  3. A counter which shows the number of “misses” made. A “miss” is an attempt to paint a piece with the wrong color.

Painting Options

Canvas: You can change the canvas color and texture. You can change the canvas transparency, which determines how much of the original image will appear when painting. You can also change the canvas texture scale. (see diagram)

Lines: You can change the line color and transparency. (see diagram) Numbers: You can change the number color, font, and number transparency. (see diagram)
Paint: You can change the paint texture and transparency. You can also change the paint texture scale and the speed at which the paint appears to fill in the piece. There’s also a button which controls the paint texture alignment which will produce a more “random” appearance with the paint texture. (see diagram)

Fun Suggestions!

Licensing Agreement

The SegPlay®PC software license agreement is installed with in the program directory and is named “license.txt”. Please review this file to completely understand the usage restrictions of this program.