If the form can not be submitted (possibly due to security software running on your machine), please send us an email to:

s u p p o r t @ s e g m a t i o n . c o m (remove spaces) and include the information requested above.

Evaluation

• There is a 10 day evaluation period for SegPlayPC. After 10 days the program will display a time-out message giving you the opportunity to authorize the program.
• During the evaluation period you can use the full features of the program with the following exceptions:
  • Printing is not possible.
  • You can only access the first three patterns
  • Paint and paper textures are limited to the first three (3) shown.
  • You can not install any of the add-on pattern sets

Authorization

• When you purchase SegPlayPC™, you will receive an authorization code that will allow you to use all the features of the program. It's best to copy and paste the code from the email into its respective field. If typing, make sure you type in the code exactly as it appears. Be sure that the field is clear of any characters (e.g. blank spaces) before entering the authorization code.
• If your authorization code does not seem to be working, verify that the code ends with a dash and 3 characters (e.g. -AAA) (where A is any alphabetic character from A to Z). Some invalid codes periodically get generated from the Kagi system and end with a dash and 2 characters (e.g. -AA). If this is the case, Just send us an email to: s u p p o r t @ s e g m a t i o n . c o m (remove spaces) and we'll generate a valid code for you.
• You will need administrative privileges to install SegPlayPC. For the vast majority of Windows computer users this is the default case. However in certain circumstances, you may need to contact your system administrative for help with nstalling SegPlayPC.
• If you need to transfer SegPlayPC™ to another computer or if your computer crashed, hard drive failed, or any other catasphrophe occured which requires you to reinstall SegPlayPC, you will need a new authorization code. Also the authorization codes are valid for a limited time period. If you need a new updated code it's no problem, just send us an email at: s u p p o r t @ s e g m a t i o n . c o m (remove spaces) and request one.
• The authorization codes for SegPlayPC™ are only good for that product and for that user/email address. They will not work for SegPlayMobile™
• When your SegPlayPC™ is authorized, you will see the word "Authorized" in the title bar of the program's window

Windows Vista Users

• SegPlayPC™ is fully supported on Windows Vista and there are no known bugs or limitations. Several users have initally reported problems installing, but the problems went away after updating various operating system drivers.

DirectX

• SegPlayPC™ requires DirectX to be installed on your computer (note: DirectX is preinstalled with Windows Vista).
• If you are seeing any DirectX related error messages (e.g. non-zero reference counts, failed creating Direct3D device Objects, can't find any compatible Direct3D devices), try running the dxdiag.exe program which should be in your computer's system directory. Go to the display tab and verify that your graphics card has at least 64Megs of memory. Also run the Test Direct3D to see if any additional information is displayed.

Add-on Pattern Sets

• If you have trying installing the Add-on Pattern sets, try first downloading the set to your desktop, and then running the install from there. Also if you see the set unpacking and then stopping, make sure you don't have multiple versions of the installation running. If all else fails, try closing all running programs, rebooting your computer and run the add-on pattern set install again.
• We do not recommend manually deleting the add-on pattern files to remove them from the program or to free up disk space. We recommend uninstalling SegPlay using the Add/Remove Programs tool in your computer's control panel, and then reinstalling SegPlayPC.

Known Issues

• The uninstall process may not be successful. You will see the following message:
  "Internal error,unable to load or call external DLL. Please contact your vendor for more info.".
  Run this Microsoft patch (Microsoft Visual C++ 2005 Redistributable Package (x86)) and try uninstalling again.

Version History

SegPlayPC 1.6 Released February 15, 2008

• Authorization screen contains more information and better diagnostics.
• Added an improved pattern selection dialog with grid display of thumbnails and ability to sort by pattern id, title, skill level, and random.
• Improved screen layout when running on 800 x600 resolution.
• Added addtional 8 Brush and Paper textures.
• Added an additional skill level and modified levels to account for higher piece counts.
• Added save button
• Added support for a mouse wheel to perform panning and zooming of the pattern.

SegPlayPC 1.5 Released April 18, 2007

• Increased limits to allow smaller pieces to be defined.
• Added confirmation messages before pattern is completed and restarted.
• Misses count is now toggleable. A checkbox appears near the misses count in the control panel to toggle the count from both appearing and making a sound.
• Difficulty level buttons are moved over to the left a bit.

SegPlayPC 1.4 Released December 25, 2006

• Improved clock display ("3" digit was being displayed as "2" digit)

SegPlayPC 1.3 Released December 4, 2006

• Allow for even more complex pieces in displayed patterns.
• Improved the placement of numbers to be more "centralized" to the corresponding piece.

SegPlayPC 1.2 Released November 11, 2006

• Allow for more complex pieces in displayed patterns.
• Allow for up to 100 colors to be used when coloring.
• Evaluate button now appears when running 800x600 resolution.
• Pattern title now displays in up to 3 lines.
• Maximum displayed time now shows hour digit,
• Installs Microsoft runtime libraries needed for clean uninstall (addresses "Unable to load or call external DLL. Please contact vendor." message when uninstalling.)
• Remove trailing spaces in entered authorization code and email fields
• "Evaluate" button no changes to "OK" button after successful authorization.
• Desktop icon and start menu items now get uninstalled.

SegPlayPC 1.1 Released October 21, 2006

• Increased the number of patterns available in the program from 100 to over 10000. This addresses the following error message: "The D3D device has a non-zero reference count, meaning some objects were not released." followed by "Could not find required media. Ensure that the DirectX SDK is currently installed."
• Increased the maximum number of pieces supported in a pattern from 2000 to over 50000.
• Widened the open pattern combo box slider. This makes it much easy to go through a long list of available patterns.
• Added a second line to display the Pattern Title. This prevents the title from wrapping ontop of the next line (the Artist line).
• The number of misses was not resetting if the next pattern selected was never painted. This is corrected.
• Added the version number to both the title bar and the splash screen.

SegPlayPC 1.0 Released September 1, 2006 - Initial Version